Shipping policy
Shipping + Delivery
When will I receive my order?
All our products are handmade. Our orders currently process within 1-3 business days.
You will receive a confirmation email and tracking number once your package is shipped, so keep an eye on your inbox (and spam folder too, you can search for "Sacred Ritual Magic" to be sure)
All orders under $100 that are shipped with USPS or UPS have insurance automatically added. You’re more than welcome to file a claim with them if your order arrives damaged. We are not responsible for the product once it leaves our house so if your order is higher, we suggest adding extra insurance so you don’t have the possibility of losing money.
We do not offer replacements for products damaged in shipping not covered by shipping insurance.
Do you offer free shipping?
✦ All Domestic (USA) orders currently get FREE Standard Shipping.
✦ All other orders are subject to carrier specific shipping fees calculated at check-out.
Do you ship internationally?
Yes! we ship to Canada, Australia, the United Kingdom, Sweden, France, Belgium, Germany. Spain, Portugal and Italy. Shipping costs can vary between $10 and $30 depending on the quantity of items purchased. Duty and Taxes are calculated and included in the order price so that there are no surprises with the destination country customs upon arrival.
How will I know when my order has shipped?
We want to keep you in the know. As soon as we assign a shipping label to your order, we’ll send you an email with tracking information.
Why hasn’t my tracking number updated?
Not to worry, carriers and tracking information sometimes require a little extra patience. Once an order has shipped, tracking information can take up to 48 hours to update. If it’s been over 48 hours without an update, we’ll investigate. Just send us an email at jennifer@jenniferdavoust.com.
When can I expect my order to arrive?
We’re so excited for you to receive your shipment. All our products are handmade and ship within 1-3 business days (weekends and US holidays are excluded). Orders with US Postal Service Priority shipping will usually arrive in 1-3 business days.
How much is shipping?
We provide FREE SHIPPING for all domestic (USA) orders! Shipping is based upon the weight of the product and the carrier. We prefer to use United States Postal Service USPS for most shipping. We will choose the appropriate size US Postal Service flat rate box or similar alternative to ship your order packed safely so it arrives undamaged.
My tracking says that my order was “delivered” but I never received it.
Carriers and tracking information can be confusing and inaccurate. It’s not uncommon for a shipment to experience some delays or for a carrier to mark an order delivered and not have it arrive until the next day. We want you to receive your order too, so we’re sorry for any trouble this may cause. If your order still hasn’t arrived 48 hours after it was estimated and/or marked as delivered, just send us an email at customer@sacredrituel.com.
What if my package is damaged or missing?
Use our customer service chat or send us an email at jennifer@jenniferdavoust.com and we will work to get you a replacement immediately.
The Sacred Ritual Guarantee
If you are not completely satisfied with your Sacred Ritual Magic product please contact us at jennifer@jenniferdavoust.com If we are unable to resolve the problem, we will be happy to offer a replacement or exchange providing the product has not been used and in its original condition.